Terms of Service

Last updated 29 October 2026

1. Who we are

Flyball is run by Alex van Niekerk, a sole proprietor (enkeltmandsvirksomhed) in Denmark ("Flyball", "we", "us"). You can reach us at support@flyball.pro.

These terms are an agreement between you and us about using Flyball at flyball.pro. By creating an account or using the app you accept them. Purchases are also covered by Paddle's terms (section 5).

2. The service

Flyball adds broadcast-style shot tracers to golf videos and writes them back to MP4 files. It runs in Google Chrome on a computer. Your videos are read, processed and exported on your own device; we never receive them. Only your account, your tracer settings and your plan are stored online — see the Privacy Policy.

We keep improving Flyball and may change, add or remove features. We will not take away a paid feature from you during a period you have already paid for.

3. Your account

• You need an account to use the editor. Give a working email address and keep your sign-in safe; you are responsible for what happens under your account.
• An account is for one person. You must be at least 18, or have a parent's or guardian's permission.

4. Plans

• Free. The whole editor — every tracer, style and tool. Exports are at most 720p and carry a small "flyball.pro" tag beside the tracer.
• Pro, monthly or yearly. Clean exports, without the tag, at your footage's full resolution, for as long as the subscription runs.
• Trip pass. A one-off payment for clean, full-resolution exports for 7 days from purchase. It does not renew. A second pass bought while one is running starts when the first ends.

Because exporting happens on your computer, the app checks your plan with our server whenever it is online, and at least every 5 days. If it can't check for longer than that, it offers the free export until you reconnect. Your tracers are never affected.

5. Buying a plan

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paddle's Buyer Terms apply to the purchase itself. The price you pay is the one shown at checkout. In the EU and the UK it includes VAT; in some other countries sales tax is added at checkout.

6. Subscriptions

• Pro renews automatically at the end of each month or year until you cancel it.
• You can cancel at any time under Manage billing in the app, or from your Paddle receipt. You keep Pro until the end of the period you have paid for; it then does not renew.
• If we change the price, we will tell you at least 30 days before it applies to your next renewal, so you can cancel first.
• If a renewal payment fails, Paddle tries again over the following days and Pro stays on meanwhile. If the payment can't be collected, the subscription ends.

7. Refunds and your right of withdrawal

You can have any payment refunded in full within 14 days of making it, without giving a reason. How it works is on the Refund Policy page.

If you are a consumer in the EU or the UK, you also have a legal right to withdraw from a purchase of a digital service within 14 days. Our refund policy gives you at least that, with no conditions, so you never have to rely on the legal right alone.

8. Your videos and exports

• Your videos and the files you export are yours. We claim no rights in them and never receive them.
• You may use your exports for anything, including on a monetised channel, on any plan.
• You are responsible for having the right to use the footage you trace, including the people in it.
• Please don't crop out, cover or remove the flyball.pro tag on free exports. Paying removes it.

9. Fair use

Don't try to get around the plan check or the free-plan limits, misuse or overload the service, access other people's accounts or data, or use Flyball for anything unlawful.

10. Availability

We work to keep Flyball running and correct, but we can't promise it will always be available or free of errors, or that every computer can export every file. The app never changes your original videos; keep your own copies of anything that matters to you.

11. Liability

We are liable under Danish law for loss we cause through negligence. We are not liable for indirect loss, such as lost profit or lost data, unless we caused it intentionally or through gross negligence. Nothing in these terms limits liability that the law does not allow to be limited, or your rights as a consumer under the mandatory law of the country you live in.

12. Ending the agreement

• You can stop using Flyball at any time, and ask us to delete your account by emailing us from the address on it. Cancel any subscription first, or we will do it for you.
• We may suspend or close an account that seriously or repeatedly breaks these terms, after warning you where we reasonably can.
• If we close Flyball, or your account without you being at fault, we refund the unused part of any period you have paid for.

13. Changes to these terms

We may update these terms. For changes that matter, we will tell you by email or in the app at least 30 days before they take effect. If you don't agree, you can cancel before then.

14. Law and complaints

These terms are governed by Danish law. If you are a consumer, you also keep the protection of the mandatory law of the country you live in, and you can bring a claim in your local courts where that law allows.

If something is wrong, write to us first at support@flyball.pro — most things are quickly put right. Complaints about a payment go to Paddle, which is the seller. If you live in Denmark and we can't agree, you can complain to the Danish Consumer Complaints Board (Forbrugerklagenævnet) through Nævnenes Hus.